Privacy Policy

Last updated: April 2026

1. Who We Are

Lumos Energy Ltd (Company No. 09873215), trading as Lumos Energy, is the data controller for personal information collected through this website. Our registered address is 137 The Street, Broughton Gifford, Melksham, Wiltshire SN12 8PH.

2. Information We Collect

We collect information you provide directly: your name, email address, telephone number, postcode, and any details you include in your message when completing our contact form or requesting a quote. We also collect technical data automatically: IP address, browser type, pages visited, and time spent on our site through standard web server logs.

3. How We Use Your Information

We use your personal data to respond to enquiries, provide quotations, arrange site surveys, deliver our installation services, and communicate about your project. We may also use your contact details to send relevant service updates. We will never sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interest (responding to your enquiry and providing our services), contractual necessity (when you engage us for an installation), and consent (where you opt in to communications).

5. Data Retention

We retain enquiry data for up to 2 years. Customer records (contracts, warranties, MCS registrations) are retained for the duration of your warranty period plus 6 years, in line with statutory requirements.

6. Your Rights

Under the UK GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise any of these rights, contact us at info@lumos-energy.co.uk.

7. Contact

For privacy-related queries, contact: info@lumos-energy.co.uk or write to us at 137 The Street, Broughton Gifford, Melksham, Wiltshire SN12 8PH.